Get in Touch with Nuvralexo

If you have a question about our jewelry or need assistance with a purchase, email service@nuvralexo.com. We can help with product information, order updates, delivery concerns, and return or refund requests.

Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions made through the Nuvralexo store.

Help Us Locate Your Request

For questions about an existing purchase, please include your order number and the email address used at checkout, along with a brief explanation of the issue.

If an item arrives damaged, defective, or incorrect, photographs of the item and packaging can help us assess the problem and arrange an appropriate solution. Please do not send full payment card details or account passwords.

For product questions before ordering, include the product name and the size, finish, or other option you are considering.

Order Changes and Delivery Concerns

If you need to change or cancel an order, contact us as soon as possible. We will check its fulfillment status and let you know whether the request can still be accommodated.

If your shipment is delayed, tracking has stopped updating, or a package marked as delivered cannot be located, email us with your order number and a description of the situation. We will review the available information and help investigate with the relevant fulfillment or delivery partner.

Returns and Refunds

To request a return or report an issue with your purchase, contact our support email first. We will explain the applicable steps under our Return & Refund Policy and provide return instructions where appropriate.

Please contact us before mailing an item. Our business address below should not be used as a return destination unless our team specifically instructs you to do so.

Business and Support Information

Brand Name: Nuvralexo

Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.

Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China

Customer Support Email: service@nuvralexo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.