Last Updated: October 21, 2026

Your Purchase Agreement

These Terms and Conditions govern purchases of jewelry and accessories through the Nuvralexo store and the services associated with those purchases.

Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. When you purchase through Nuvralexo, your transaction is with this company. The company is responsible for product sales, order processing, customer support, returns, refunds, and related customer transactions.

References to “Nuvralexo,” “we,” “us,” and “our” mean Suzhou Yangguang Youpin Supply Chain Co., Ltd. operating the Nuvralexo store.

Please read these terms together with our Shipping Policy, Return & Refund Policy, and Payment & Security page before ordering. Our Privacy Policy separately explains how personal information is handled.

Nothing in these terms limits consumer rights or other protections that cannot lawfully be excluded.

Customer Information and Eligibility

To place an order, you must have the legal capacity to enter into a purchase agreement and be authorized to use your selected payment method. Where necessary, a parent or legal guardian must make the purchase on behalf of a minor.

Provide complete and accurate information, including your email address, recipient name, billing details, and delivery address. Contact us promptly if information affecting an active order needs correction.

Where customer accounts are available, keep login details confidential and notify us if you suspect unauthorized access. Do not send passwords or payment authentication codes by email.

Understanding the Jewelry You Select

Our collection includes earrings, necklaces, bracelets, rings, and ear cuffs. Materials, finishes, dimensions, closures, and included components vary by product.

Read the individual listing before purchasing. Gold-plated jewelry is not solid gold, and a sterling silver post or clasp does not mean that every component is sterling silver. Pearl and stone descriptions apply only to the item identified in the listing.

Fit depends on the stated measurements and your intended placement. An adjustable design does not guarantee a suitable fit for every person. Only pieces specifically described as non-piercing ear cuffs are intended for use without a piercing.

Photographs illustrate the product, but lighting and screen settings can affect perceived color and shine. Natural materials, including cultured freshwater pearls, may have individual variations. These differences do not excuse a material discrepancy between an item and its description.

Contact service@nuvralexo.com before ordering if you need clarification about a material, measurement, or included component.

Submitting an Order

Select the available product options and quantity, then review your cart and checkout details before payment.

An order confirmation acknowledges receipt of your order. Payment verification, availability checks, or other necessary reviews may still be required before dispatch. We will contact you if additional information is needed.

We may decline or cancel an order for a reasonable reason, including:

• Payment that cannot be authorized or verified.

• Evidence of an unauthorized or fraudulent transaction.

• An unavailable item.

• A material pricing or product-description error.

• A delivery restriction or legal requirement preventing fulfillment.

If a problem affects a paid order, we will explain the issue and available options. We will not substitute a different product or increase the agreed price without your consent.

If we cancel an order that cannot be fulfilled, we will refund the amount paid for the canceled purchase, including associated delivery charges.

Prices and Payment

Review the prices, transaction currency, discounts, shipping charges, applicable taxes, and final total displayed at checkout before paying.

Payment methods are those actually offered during checkout. Availability may depend on the payment provider, location, device, and transaction details.

Your provider may require additional authentication or place a temporary authorization hold. A pending authorization is not necessarily a completed charge. Contact your provider for information about its authorization or release process.

Banks and payment providers may apply separate currency-conversion or transaction fees under their own terms. These are distinct from charges collected by Nuvralexo.

For payment concerns, email us with your order number, transaction date, amount, and a brief explanation. Do not include full card numbers, security codes, passwords, or verification codes.

Offers and Promotional Codes

Promotions are subject to the conditions communicated with the offer, which may include qualifying products, minimum spending, expiry dates, or usage limits.

Enter any promotional code before paying and check that the intended discount appears in your order summary. Contact us before checkout if a code does not work as expected.

Changes to future promotions will not remove a discount already validly applied to an accepted purchase. Fraudulent use or attempts to bypass clearly disclosed offer conditions may be reviewed.

Processing and Delivery

Orders are typically processed within 1–3 business days after payment is confirmed. Standard delivery is estimated at 7–12 business days after dispatch.

Processing and delivery are separate stages. For these estimates, business days mean Monday–Friday, excluding applicable public holidays. Delivery estimates are not guaranteed arrival dates.

Orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward that threshold. For orders below US$49, shipping charges are calculated and displayed at checkout before payment.

Available destinations and services are shown at checkout. Orders may be dispatched through partner fulfillment facilities, including facilities overseas.

After dispatch, we send shipping confirmation with tracking information. Carrier disruptions, customs inspections, weather, and other transportation conditions can affect arrival.

If an unexpected issue delays preparation, we will notify you and explain the available options. If an unshipped order is canceled, the applicable payment will be refunded.

Contact us if delivery is overdue, tracking has stopped updating, or a parcel appears lost. We will review the shipment and assist with the investigation. A “delivered” scan alone will not automatically close a missing-package report.

Our Shipping Policy provides the full delivery arrangements.

Changes and Cancellation Requests

Email service@nuvralexo.com promptly if you need to change an item, correct an address, or cancel an order.

We will check the fulfillment status and confirm whether the request can still be accommodated. Sending a request does not confirm that a change or cancellation has been completed.

The usual processing period is not a guaranteed cancellation window. Changes may become unavailable before dispatch once preparation has progressed. Orders cannot be canceled after dispatch, although an eligible return may be requested after delivery.

For an approved cancellation of a paid, unshipped order, the refund is issued to the original payment method within 5–10 business days after approval, or sooner where required by applicable law. No cancellation fee is charged.

Preference-Based Returns

You may request an eligible return within 30 calendar days after delivery.

For a change-of-mind return, jewelry must be unused, unworn, in its original condition, and accompanied by its original packaging and supplied components.

Contact us within the return window with your order number, the item involved, and your reason. Time spent awaiting our response will not make a request submitted within the window late.

We will provide the applicable return address and instructions. Do not send merchandise to our business address or the address on the original shipping label unless specifically directed.

Customers cover return shipping for preference-based returns. Original delivery charges are not refunded for these returns unless required by law. We do not deduct a retroactive outbound shipping charge from orders that received free standard shipping.

No restocking fee is charged for eligible returns. Any product-specific restriction must be disclosed before purchase and applied only where permitted.

See our Return & Refund Policy for the complete conditions.

Product Problems and Order Errors

Contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Provide your order number and describe the problem. Photographs of the item, packaging, and shipping label can help where relevant and available. Retain the item and packaging while we review the concern, where possible.

For a confirmed product problem or our error, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is necessary, we will cover applicable return shipping and explain the arrangements beforehand.

Conditions for preference-based returns do not automatically prevent assessment of a defective-product claim. Mandatory consumer rights remain unaffected.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

If no return is required, the same processing period begins when the refund is approved. A shorter period required by applicable law takes precedence.

For refund processing, business days mean Monday–Friday, excluding applicable public holidays. Your bank or payment provider may need additional time to display the credit after we issue it.

Refunds reflect the amount paid for the affected purchase, including applicable discounts and refundable taxes. Delivery charges are handled according to the return reason and our Return & Refund Policy.

If your original payment account has closed or expired, contact us so we can review the options supported by the payment provider.

Wearing and Caring for Jewelry

Follow the care instructions for the specific item. Avoid forcing clasps, pulling fine chains, or repeatedly bending adjustable pieces.

Remove jewelry before activities that may damage it or cause it to catch. Keep small pieces away from young children.

Individual sensitivities vary. Material information should be reviewed before purchase, and no item should be assumed suitable for every wearer. Stop wearing an item if it causes irritation or appears damaged.

Ordinary wear, exposure to chemicals, and improper handling can affect finishes and components. Care guidance does not remove our responsibilities for product safety, accurate descriptions, or defective goods.

Responsible Use of the Store

Use the website lawfully and without disrupting other customers or the systems supporting the store.

Do not attempt unauthorized access, submit fraudulent payment details, distribute harmful code, misuse personal information, or deliberately interfere with checkout or support services.

Where there is a reasonable security or fraud concern, we may restrict relevant access or transactions as permitted by law. This does not remove valid refund obligations or other applicable consumer rights.

Website Materials and External Services

Product photographs, descriptions, logos, graphics, and other website materials may belong to us or be used with the relevant owner’s permission.

You may view store content for personal shopping purposes. Reproduction, redistribution, or commercial use of protected materials requires authorization unless otherwise permitted by law.

The store uses Shopify and may rely on payment processors, fulfillment providers, carriers, and other external services. Those providers may have separate terms and privacy notices.

Using external providers does not remove the responsibilities of Suzhou Yangguang Youpin Supply Chain Co., Ltd. toward customers purchasing from Nuvralexo.

Personal Information

Information provided while browsing, ordering, or contacting us is handled as described in our Privacy Policy.

Our Your Privacy Choices page explains available options concerning relevant advertising disclosures and tracking preferences. Acceptance of purchase terms does not replace separate consent where consent is legally required.

Errors, Interruptions, and Consumer Protections

Technical interruptions or mistakes may occur. If a checkout problem leaves you uncertain whether an order or payment was completed, contact us before repeating the transaction.

We will review errors affecting your purchase and explain the proposed resolution. A website interruption does not, by itself, remove our responsibility for an order or payment already received.

These terms do not exclude liability that cannot lawfully be excluded, mandatory warranties, remedies for defective or misdescribed products, or rights concerning non-delivery.

We do not require you to waive lawful payment disputes or consumer complaints as a condition of receiving support.

Concerns and Updates to These Terms

If you have a complaint, email service@nuvralexo.com with your order number, a description of the issue, and the outcome you are seeking. We will review the relevant information and work toward an appropriate resolution.

Contacting us does not prevent you from using other remedies available under applicable law. These terms do not require mandatory arbitration or prevent access to a competent court or regulator.

We may update these terms for future purchases when our services or business practices change. The revised version will appear on this page with an updated date.

The terms applicable when you place your order govern that purchase. Later changes will not retroactively reduce your agreed rights or mandatory legal protections.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Business and Contact Information

Brand Name: Nuvralexo

Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.

Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China

Customer Support Email: service@nuvralexo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Include your order number when contacting us about an existing purchase.