Terms of Service
Last Updated: October 22, 2026
About These Services
These Terms of Service apply to your use of the Nuvralexo online store, including browsing our collection, placing orders, using available account features, and contacting customer support.
Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. When you purchase through Nuvralexo, your transaction is with this company. The company is responsible for product sales, order processing, fulfillment arrangements, customer support, returns, refunds, and related customer transactions.
References to “we,” “us,” and “our” mean Suzhou Yangguang Youpin Supply Chain Co., Ltd. operating the Nuvralexo store.
Please read these terms together with our Terms and Conditions, Shipping Policy, Return & Refund Policy, and Payment & Security page. Our Privacy Policy separately explains how personal information is handled.
These policies describe different parts of the same shopping experience. They do not remove mandatory consumer rights or create separate, conflicting transaction rules.
Using the Store and Providing Your Details
Our store is available for lawful browsing, shopping, and related customer inquiries.
To place an order, you must have the legal capacity to enter into a purchase agreement and authorization to use the selected payment method. Where necessary, a parent or legal guardian must make the purchase on behalf of a minor.
Provide accurate contact, billing, and delivery information. Check your email address, recipient name, selected product options, and shipping address before completing payment.
If customer account features are available and you choose to use them, keep your login details confidential. Contact us if you suspect that someone has accessed your account without authorization.
Our support team will not ask you to email passwords, complete card numbers, card security codes, or one-time authentication codes.
Responsible Conduct
Use the store without compromising its security, disrupting other customers, or interfering with checkout and support services.
You must not:
- Place fraudulent orders or use payment information without authorization.
- Deliberately provide false information to obtain products, refunds, or discounts.
- Access another person’s account or personal information without permission.
- Introduce harmful software or interfere with website systems.
- Bypass security controls or exploit technical errors.
- Collect customer information without authorization.
- Infringe intellectual property or privacy rights.
- Use customer support channels for threats, harassment, or unlawful activity.
We may restrict access where reasonably necessary to address misuse or a genuine security concern. Any restriction will remain subject to applicable law and will not remove valid obligations concerning existing purchases, refunds, or consumer remedies.
Product Information and Availability
Nuvralexo offers accessories for personal style and everyday use. Our selection may change over time.
Materials, dimensions, finishes, available options, and included components vary by item. Review the relevant product page before purchasing. Information about one product does not necessarily apply to another.
Where fit or compatibility matters, check the measurements and other details provided in the listing. Adjustable features do not guarantee a suitable fit for every person or intended use.
Product photographs illustrate appearance and styling. Lighting, screen settings, and production variations may affect how an item appears. Any such variation does not excuse a material difference between a supplied product and its description.
Unless the listing states otherwise, styling props and other items shown alongside a product are not included.
If an item in a paid order becomes unavailable, we will contact you about the available options. We will not substitute a different product without your agreement.
Product Use and Care
Use each item for its intended purpose and follow any instructions provided on the product page or with your purchase. Appropriate use, cleaning, and storage may vary by product, material, and finish.
Handle and store items with reasonable care. If you are unsure whether a product is suitable for a particular use, contact us before using it in that way.
For items worn against the skin, individual sensitivities may vary. Review any available material information and discontinue use if irritation occurs.
If an item appears damaged, defective, or unsafe, stop using it and contact service@nuvralexo.com.
Care guidance does not limit our responsibilities concerning product safety, accurate descriptions, defective goods, or applicable consumer rights.
Placing an Order
Before submitting payment, review the selected items, quantities, available options, delivery details, and final total.
An order confirmation is sent to the email address provided at checkout. This acknowledges receipt of the order. Payment authorization, inventory checks, and other necessary reviews may still be required before dispatch.
We may contact you for information reasonably needed to complete the purchase.
An order may be held, declined, or canceled where there is a genuine issue involving:
- Payment that cannot be authorized or verified.
- Suspected fraud or unauthorized payment.
- Unavailable inventory.
- A material pricing or product-description error.
- A delivery restriction preventing fulfillment.
- A legal requirement preventing the transaction.
If a problem affects your order, we will explain the situation and the proposed resolution. We will not increase the agreed price or replace your selected item without your consent.
If a paid order cannot be fulfilled and is canceled in full, the amount paid, including associated delivery charges, will be refunded. For a partial cancellation, we will explain the applicable refund and any affected delivery charges.
Payments and Checkout Charges
Checkout displays product prices, applicable discounts, shipping charges, taxes collected at checkout, and the final amount payable. Review the transaction currency before paying.
Available payment methods are those actually offered at checkout. Your payment provider may require authentication or other verification before approving the transaction.
Temporary authorization holds and separate currency-conversion or transaction fees are managed under your financial institution’s terms. Contact your provider for information about those amounts or release periods.
If a payment is declined, check your billing details and complete any required authentication through the provider’s official interface.
If you suspect a duplicate charge or are unsure whether an order was completed, contact us before repeatedly attempting checkout. Our Payment & Security page explains what information to provide safely.
Order Preparation and Delivery
Orders are typically processed within 1–3 business days after payment is confirmed.
Standard delivery is estimated to take 7–12 business days after dispatch. Processing and delivery are separate periods.
For these estimates, business days mean Monday–Friday, excluding applicable public holidays. Delivery estimates are not guaranteed arrival dates.
Orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward this threshold.
For orders below US$49, shipping charges are calculated and displayed at checkout before payment. Available destinations and delivery services are shown during checkout.
Orders may be fulfilled through partner facilities, including facilities overseas. Our business address does not indicate the shipping origin of every parcel.
After dispatch, we send a shipping confirmation containing tracking information. Carrier schedules, customs inspections, weather, public holidays, and other transportation conditions may affect transit.
If an unexpected issue delays order preparation, we will notify you and explain the available options. Our Shipping Policy provides the complete delivery arrangements.
Assistance with Delivery Problems
Contact service@nuvralexo.com if tracking stops updating for an extended period, delivery appears overdue, or you believe a parcel is lost. Include your order number and any available tracking reference.
We will review shipment information and coordinate with the carrier or fulfillment provider where appropriate.
If tracking shows delivery but you cannot locate the parcel, check the stated delivery location, carrier notes, and whether someone at your address accepted it. Contact us if it remains missing.
A “delivered” scan alone does not automatically close a missing-package report. Handing a parcel to a carrier does not automatically transfer all delivery responsibility to you.
For a shipment confirmed lost or otherwise undeliverable, we will arrange an appropriate replacement or refund according to the circumstances and applicable consumer rights.
Requesting a Return or Exchange
You may request an eligible return within 30 calendar days after delivery.
For a change-of-mind return, items must be unused, unworn where applicable, in their original condition, and accompanied by their original packaging and supplied components, subject to applicable law.
Email service@nuvralexo.com with your order number, the item involved, and your reason. Contact us before mailing anything so we can provide the appropriate return destination and instructions.
Time spent waiting for our reply will not make a request submitted within the return window late.
Our business address is not automatically a return address. Do not send merchandise there unless our team specifically directs you to do so.
Customers pay return shipping for preference-based returns. Original delivery charges are not refunded for those returns unless required by law. If an order received free standard shipping, we do not deduct a retroactive outbound shipping charge.
No restocking fee applies to eligible returns.
If you prefer another available option or product, we will explain whether an exchange is available or whether an eligible return and separate purchase are appropriate. Availability and any price difference will be clarified before you agree.
Product Problems and Incorrect Orders
Contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.
Provide your order number and explain the concern. Photographs or a short video may help where relevant and available. Retain the affected item and packaging during review where possible.
For a confirmed product problem or our error, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.
If a return is necessary, we will cover applicable return shipping and explain the arrangements beforehand.
Change-of-mind conditions do not automatically apply to defective-product claims. Missing packaging alone will not automatically prevent us from considering a product problem.
Refunds and Order Cancellations
Approved return refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
If no return is required, the same processing period begins when the refund is approved. Your bank or payment provider may need additional time to display the credit after it is issued.
For refund processing, business days mean Monday–Friday, excluding applicable public holidays. A shorter period applies where required by law.
To request an order change or cancellation, contact us promptly. We will check the fulfillment status and confirm whether the request can still be carried out.
The processing estimate is not a guaranteed cancellation window. Changes may become unavailable once preparation has progressed, and orders cannot be canceled after dispatch. You may still request an eligible return after delivery.
For an approved cancellation of a paid, unshipped order, the refund is issued to the original payment method within 5–10 business days after approval, or sooner where required by law. No cancellation fee is charged.
Our Return & Refund Policy contains the complete conditions and procedure.
Promotional Offers
Promotions may have conditions involving qualifying products, minimum purchase amounts, expiry dates, usage limits, and whether discounts can be combined.
Enter any required code before payment and confirm that the intended discount appears in the order summary.
If an eligible offer does not apply as expected, contact us before completing your purchase.
Changes to future promotions do not remove a discount validly applied to an existing accepted purchase. Fraudulent use or attempts to bypass clearly stated restrictions may be reviewed.
Rights in Website Materials
Written content, photographs, graphics, logos, and other materials displayed in the store may belong to us or be used with the relevant owner’s permission.
You may view these materials for lawful personal browsing and shopping. Copying, redistributing, modifying, or commercially using protected content requires authorization unless otherwise permitted by law.
Accessing the website or purchasing a product does not transfer intellectual property rights in store content.
Service Providers and Personal Information
Our store uses Shopify and may rely on other providers for payments, fulfillment, delivery, communications, and related services.
Personal information may be disclosed to those providers as necessary for the relevant services, including providers operating in other countries. Independent providers may have their own terms and privacy notices.
Our Privacy Policy explains the information involved, processing purposes, disclosures, retention practices, and applicable privacy rights. Our Your Privacy Choices page provides additional information about relevant tracking and advertising preferences.
Acceptance of these terms does not replace separate consent where consent is legally required.
Using external providers does not remove the responsibilities of Suzhou Yangguang Youpin Supply Chain Co., Ltd. toward Nuvralexo customers.
Technical Issues and Consumer Protections
We aim to maintain a functioning store and accurate information, but technical errors or interruptions may occur.
If an issue leaves you uncertain whether an order or payment was completed, contact us with the available details. We will check our records and explain the next steps.
A service interruption does not automatically cancel an existing purchase or remove our responsibility to address an order, payment, or refund.
Nothing in these terms excludes mandatory warranties, product safety responsibilities, remedies for defective or misdescribed goods, or liability that cannot lawfully be excluded.
You are not required to waive lawful complaints or payment disputes to receive assistance from our team.
Resolving Concerns
If you have a concern about our services, email service@nuvralexo.com with the relevant order number, a description of the issue, and the resolution you are seeking.
We will review the available information and work toward an appropriate solution.
Contacting us does not prevent you from using remedies available through your payment provider, a competent court, or a relevant regulator. These terms do not require mandatory arbitration.
Updates to These Terms
We may revise these terms when store features, services, or business practices change. The current version will appear on this page with an updated date. Additional notice will be provided where required.
The terms applicable when you place an order continue to govern that purchase. Later revisions will not retroactively reduce your agreed rights or mandatory legal protections.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Business and Customer Support Information
Brand Name: Nuvralexo
Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.
Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China
Customer Support Email: service@nuvralexo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days. Please include your order number when contacting us about an existing purchase.