Last Updated: October 21, 2026

Support When a Purchase Needs Attention

If your jewelry is not the right choice or your order arrives with a problem, this policy explains how to request assistance, arrange an eligible return, and receive an approved refund.

Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and related transactions through the Nuvralexo store.

Contact service@nuvralexo.com before sending an item back so we can identify your purchase and provide the appropriate instructions.

Your Return Request Window

You may request an eligible return within 30 calendar days after delivery.

This period applies to submitting your request. If you contact us within the window, time spent waiting for our reply will not make your request late.

After reviewing the details, we will explain eligibility and provide return instructions where applicable. Requests outside this period will be considered according to the circumstances and any applicable consumer rights.

Returning Jewelry Because You Changed Your Mind

For a preference-based return, including choosing an unsuitable size or deciding on a different style, the item must:

• Be unused, unworn, and in its original condition.

• Include its original packaging and supplied components.

• Be free from customer-caused damage, alterations, and signs of wear.

• Be identifiable through an order number or other sufficient proof of purchase.

For jewelry, signs of wear can include scratches, bending, residue, or damage to clasps, posts, chains, settings, and plated surfaces.

Opening the outer shipping carton to inspect an item does not, by itself, prevent a return. Handle pieces carefully and avoid wearing or modifying them while deciding whether to keep them.

These conditions concern change-of-mind returns. They do not automatically exclude assistance for damaged, defective, incorrect, or materially misdescribed products.

Product-Specific Conditions

We do not exclude every jewelry item from returns simply because it is jewelry.

Any product-specific restriction, including a hygiene restriction for a sealed item where applicable, must be clearly disclosed before purchase and applied only where permitted. A discount alone does not make an item nonreturnable.

Items that have been worn, altered, or damaged after delivery may not qualify for a change-of-mind return. If you are unsure, describe the item’s condition when contacting us so we can assess the request before you arrange shipping.

Starting a Return

Email service@nuvralexo.com and include:

• Your order number or other proof of purchase.

• The email address used at checkout.

• The item and quantity you wish to return.

• Your reason for the request.

• Photographs or a short video where relevant to a product issue.

For a preference-based return, please also tell us whether the item has been worn and whether its original packaging and components are available.

We aim to respond within 1–2 business days. If additional information is needed, we will explain what would help us review your request.

Once the return is approved, we will provide the return destination and shipping instructions. Please wait for these details before mailing the item.

Where to Send an Approved Return

The business address below identifies the company operating Nuvralexo. It is not automatically the destination for returned merchandise.

The appropriate return facility may differ depending on the item and fulfillment arrangements. Our team will provide the address for your request so you can review the shipping arrangements before proceeding.

Do not use the address on the original shipping label or our business address unless we specifically instruct you to do so.

If you have already sent an item elsewhere, contact us with the shipment details. We will review the available options, although locating and processing the parcel may take longer.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your purchase after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, incomplete, or materially different from its description.

Provide your order number and explain the issue. Photographs of the item, packaging, and shipping label can help where relevant and available. If something is missing, tell us what arrived and what was absent.

Keep the affected item and packaging while we review the matter, where possible. Do not continue using an item that appears damaged or unsafe.

For a confirmed product problem or our error, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is necessary, we will cover the applicable return shipping and explain the arrangements before shipment.

The unworn-item and original-packaging conditions for change-of-mind returns do not automatically apply to these claims. Missing packaging alone will not automatically prevent us from addressing a defective product.

Return Shipping and Other Charges

Preference-Based Returns

Customers pay the return shipping cost for eligible change-of-mind returns. The cost depends on the carrier, parcel, and return destination.

Once we provide the return address, you can obtain a shipping quote before deciding whether to proceed.

Original delivery charges are not refunded for preference-based returns unless required by applicable law. If the order received free standard shipping, we do not deduct a retroactive outbound shipping charge from the refund.

Product Problems or Our Error

You will not be required to pay the applicable return shipping costs for confirmed damage, defects, incorrect items, or material differences from the product description.

Our team will arrange a suitable return method or explain any reimbursement arrangement before you incur postage costs. Where a refund is the agreed solution, it will include applicable delivery charges associated with the affected item.

Restocking Fees

Nuvralexo does not charge a restocking fee for eligible returns.

Preparing the Parcel

Follow the instructions supplied for your approved return. Include the relevant item, supplied components, and any order reference requested by our team.

Protect delicate chains, pearl details, stones, earring posts, and clasps against movement and pressure during transit. For preference-based returns, include the original packaging inside suitable protective outer packaging.

If arranging shipping yourself, we recommend a tracked service. Keep your shipping receipt and tracking information until the return and refund process is complete.

If a return appears delayed or missing, contact us with those details. Where we arrange the return service, we will help investigate any issues with that service.

Inspection and Refund Processing

When the return reaches the designated facility, we will inspect the item and review it against the applicable return conditions.

If there is a concern affecting eligibility, we will explain the findings and discuss the available next steps. We will not apply an unexplained deduction or automatically treat every returned item as ineligible.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. If a return is not required, the same processing period begins when the refund is approved.

Business days for refund processing are Monday–Friday, excluding applicable public holidays. Your bank or payment provider may require additional time to display the credit after we issue it.

If an expected refund has not appeared, contact us so we can check its status. If the original payment account has closed or expired, let us know so we can review the options supported by the payment provider.

Choosing a Replacement or Different Style

If you would like another size, finish, or design, contact us before returning your purchase. We will explain whether a direct exchange is available or whether an eligible return and separate new order would be more appropriate.

Replacement availability depends on stock. For a confirmed product problem, we will discuss an appropriate alternative if the original item is unavailable.

Cancellation Requests

For an order that has not yet been dispatched, email us promptly if you wish to cancel it. We will check the fulfillment status and confirm whether cancellation remains possible.

A request is not confirmed until our team responds. Orders cannot be canceled after dispatch, but an eligible return may be requested after delivery.

Your Consumer Rights

This policy does not exclude or limit rights or remedies that cannot lawfully be excluded. If applicable consumer law provides additional protections or a longer period for a particular claim, those protections continue to apply.

Business and Customer Support

Brand Name: Nuvralexo

Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.

Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China

Customer Support Email: service@nuvralexo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Please include your order number when contacting us about a purchase.