Last Updated: October 21, 2026

Delivery for Your Nuvralexo Order

This policy explains order preparation, estimated transit times, shipping charges, tracking, and the assistance available if your delivery encounters a problem.

Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. The company is responsible for product sales, order processing, fulfillment arrangements, customer support, returns, refunds, and related customer transactions.

For shipping assistance, email service@nuvralexo.com with your order number and any relevant tracking details.

Order Preparation

Orders are typically processed within 1–3 business days after payment is confirmed. This stage covers reviewing the order, preparing the items, and arranging dispatch.

Processing time is separate from delivery time. For processing and transit estimates, business days mean Monday–Friday, excluding applicable public holidays.

Please review your order confirmation carefully. If you notice an incorrect jewelry size, finish, quantity, or delivery address, contact us promptly.

If a stock issue or another unexpected circumstance delays preparation beyond the usual period, we will notify you and explain the available options. We will not replace your selected product with a different item without your agreement.

Estimated Arrival Times

Standard delivery is estimated to take 7–12 business days after dispatch.

Please allow for both stages when planning your purchase:

• Order processing: 1–3 business days after payment confirmation.

• Standard delivery: An estimated 7–12 business days after dispatch.

These timeframes are estimates rather than guaranteed arrival dates. Carrier capacity, weather, public holidays, customs inspections, and other transportation conditions may affect delivery.

If you need jewelry for a wedding, birthday, or another fixed date, please allow additional time. Placing an order does not guarantee arrival before a particular event.

If your shipment appears overdue, contact us. We will review its progress and assist with the next steps.

Shipping Charges and Available Destinations

Orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward this threshold.

For orders below US$49, shipping charges are calculated and displayed at checkout before payment.

Available delivery destinations and shipping services are shown at checkout. If your address is not accepted or no delivery service appears, contact us before placing an order.

Any additional shipping service offered at checkout will show its charge and applicable estimate before payment. Expedited delivery should not be assumed available unless it is specifically offered.

Dispatch Locations

Orders may be prepared and dispatched through partner fulfillment facilities. The location used can depend on inventory availability and your delivery destination.

Some parcels may be shipped from overseas. Our company’s business address identifies the store operator and does not indicate the dispatch location of every order.

We coordinate with fulfillment and delivery providers while remaining your point of contact for order and shipping concerns.

Tracking Your Parcel

Once your order is dispatched, we send a shipping confirmation email containing tracking information.

The first carrier scan may not appear immediately. Updates can also pause while a parcel moves between facilities, transfers to another carrier, or passes through customs.

If you cannot find the shipping email, check your spam or junk folder. Contact us if the email remains missing, the tracking link does not work, or there have been no updates for an extended period.

Include your order number and tracking reference, if available, so we can locate the shipment.

Address Corrections and Cancellations

Provide a complete delivery address at checkout, including any apartment or unit number, postal code, and contact details required for delivery.

If you discover an error, email service@nuvralexo.com as soon as possible with your order number and the corrected information.

We will check whether the order can still be updated. Changes are confirmed only when our team verifies that they have been made; they may no longer be possible once fulfillment has progressed.

Cancellation requests made before dispatch are reviewed according to the order’s status. Orders cannot be canceled after dispatch, although eligible returns may be requested after delivery.

Missed Delivery Attempts and Returned Parcels

Delivery may be unsuccessful if an address is incomplete, a carrier cannot access the location, or a parcel is not collected following a delivery notice.

Contact us if tracking shows a failed delivery attempt. We can help review the carrier’s instructions and whether another attempt or collection option is available.

If a parcel is returned to the sender, we will assess the reason and discuss available reshipment or refund arrangements.

Where a customer-provided address error causes the return, any proposed reshipment charge will be explained before you agree to proceed. If the problem results from our error, we will arrange an appropriate solution without additional cost to you.

Delayed or Lost Shipments

If delivery takes longer than estimated, tracking stops updating for an extended period, or you believe a parcel is lost, contact service@nuvralexo.com with:

• Your order number.

• The tracking reference, if available.

• A brief description of the concern.

• Any relevant carrier notice or correspondence.

We will review shipment records and contact the delivery or fulfillment provider where necessary.

If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund according to the circumstances and applicable consumer rights. Handing a parcel to a carrier does not automatically end our responsibility to assist you.

A Parcel Marked as Delivered but Not Received

Check the stated delivery location, carrier notes, and whether someone at your address accepted the parcel.

If it still cannot be located, contact us and explain what you have checked. We will review the available delivery information and help investigate.

A tracking status of “delivered” alone will not automatically close your claim or prevent us from considering a missing-package report.

Damage or Problems with the Contents

Inspect your parcel and jewelry after arrival. If an item is damaged, defective, incorrect, missing, or materially different from its description, contact us as soon as reasonably possible.

Provide your order number and describe the issue. Photographs of the affected item, outer packaging, and shipping label can help where relevant and available.

Keep the item, supplied components, and packaging while we review the matter, where possible. Avoid wearing jewelry that appears damaged or unsafe.

For confirmed damage, defects, incorrect supply, or material discrepancies, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is necessary, we will explain the arrangements and cover the applicable return shipping.

Customs and Import Processing

Cross-border shipments may pass through customs before entering the local delivery network. Inspections or requests for information can extend transit time.

Any applicable arrangements for import duties or other import charges must be disclosed before purchase. If you receive an unexpected customs notice or payment request, contact us with a copy so we can review the shipment arrangements and clarify the next steps.

A customs delay does not prevent you from contacting us for assistance with an overdue shipment.

Returns Following Delivery

You may request an eligible return within 30 calendar days after delivery. For preference-based returns, jewelry must be unused, unworn, in its original condition, and accompanied by its original packaging and supplied components.

Contact us before sending anything back. We will provide the applicable return address and instructions. Do not send returns to our business address unless specifically directed.

Customers cover return shipping for preference-based returns. For confirmed product problems or our error, we arrange an appropriate solution without additional cost to the customer.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. If no return is required, that processing period begins when the refund is approved. Your payment provider may need additional time to display the credit.

Please review our Return & Refund Policy for the full conditions and procedure.

Contact for Delivery Assistance

Brand Name: Nuvralexo

Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.

Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China

Customer Support Email: service@nuvralexo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Please include your order number so we can locate your purchase.