Last Updated: October 22, 2026

The Website and Its Operator

These Terms of Use apply when you access the Nuvralexo website, explore its content, use its shopping features, or communicate with our customer support team.

Nuvralexo is owned and operated by Suzhou Yangguang Youpin Supply Chain Co., Ltd. The company operates the website and is the seller responsible for purchases through the store, including product sales, order processing, fulfillment arrangements, customer support, returns, and refunds.

References to “Nuvralexo,” “we,” “us,” and “our” mean Suzhou Yangguang Youpin Supply Chain Co., Ltd. operating the Nuvralexo store.

These terms address website access and conduct. Purchases are also governed by our Terms and Conditions, Terms of Service, and applicable store policies. These Terms of Use do not create different shipping, return, cancellation, or refund rules.

Browsing and Account Features

You may use the website to explore jewelry and accessories, review product details, make lawful purchases, and contact us about products or orders.

To purchase, you must have the legal capacity to enter into the transaction and authorization to use your selected payment method. Where necessary, a parent or legal guardian must make the purchase on behalf of a minor.

Where account features are available, keep your login information confidential. Do not access another person’s account without permission or share credentials in a way that compromises their information.

If you suspect unauthorized activity involving your account, contact service@nuvralexo.com. Provide a description of the concern without sending your password or authentication codes.

Conduct That Is Not Permitted

Your use of the website must not compromise store systems, interfere with other visitors, or involve unlawful activity.

You must not:

• Place fraudulent orders or use payment information without authorization.

• Impersonate another person or deliberately submit false information.

• Attempt unauthorized access to accounts, networks, systems, or protected records.

• Upload or transmit malicious software or harmful code.

• Disrupt checkout, website performance, or customer communication channels.

• Collect or disclose another person’s personal information without authorization.

• Obtain discounts, products, or refunds through deception.

• Infringe copyright, trademark, privacy, or other legal rights.

• Use automated tools in a manner that unreasonably burdens or disrupts the website.

• Bypass security controls or restrictions intended to protect the store.

We may restrict relevant access where reasonably necessary to address suspected fraud, security threats, or prohibited conduct. Such action does not remove legitimate obligations relating to existing purchases, refunds, or applicable consumer rights.

Reading Product and Styling Information

Our product pages describe individual jewelry designs and accessories. Depending on the item, information may include materials, finishes, measurements, closures, supplied components, and care instructions.

Review the listing for the particular item you are considering. A material, feature, or measurement stated for one product should not be assumed to apply to another.

Styling photographs may show multiple pieces or other accessories. Refer to the product description for what is included in the purchase.

Lighting and screen settings can affect the appearance of colors, finishes, and sparkle. Natural materials, such as cultured freshwater pearls, may have individual variations. These differences do not excuse an item that is materially inconsistent with its description.

General styling and care suggestions do not replace the instructions supplied for a particular piece. Fit and comfort depend on individual proportions, placement, and material sensitivities.

If an important detail is unclear, contact service@nuvralexo.com before purchasing.

Corrections to Website Information

We aim to keep product and store information accurate, but errors, omissions, or outdated details may occasionally occur.

Corrections may concern descriptions, dimensions, images, availability, prices, promotional conditions, or website features.

If a material error affects an order already placed, we will contact you and explain the issue and available options. We will not increase the agreed price or substitute another product without your consent.

Updating a listing does not retroactively remove rights associated with an existing purchase. If we cannot fulfill an affected paid order, we will arrange the applicable refund under our published policies and applicable law.

Photographs, Text, and Brand Materials

The website contains photographs, descriptions, graphics, logos, layouts, and other materials that may belong to us or be used with the relevant owner’s permission.

You may view these materials for lawful personal browsing and shopping. Access to the website does not transfer ownership of intellectual property rights.

Unless authorized by the rights holder or permitted by law, you must not:

• Reproduce or redistribute protected website content.

• Republish product photographs or descriptions for commercial use.

• Modify protected materials and present them as your own.

• Sell or license website content.

• Use Nuvralexo branding to falsely suggest sponsorship or affiliation.

• Remove ownership notices from protected materials.

These restrictions do not prevent uses expressly permitted by applicable law.

Information and Materials You Provide

When entering checkout details, sending a support request, or using another available feature, provide information that is accurate and relevant to the purpose.

For an existing purchase, include your order number and checkout email address where possible. If you send photographs about a product issue, ensure they relate to the item and concern being reviewed.

Do not knowingly submit fraudulent evidence, harmful files, unlawful material, or another person’s confidential information without authorization.

You retain any rights you hold in materials submitted to us. Sending a photograph for a support inquiry does not, by itself, authorize us to use it in advertising.

We may use submitted information to review your inquiry, provide the requested service, and maintain appropriate records as described in our Privacy Policy.

Protecting Your Communications

Use a trusted device and internet connection when accessing accounts or submitting payment information. Keep your browser and operating system updated, and protect passwords and verification codes.

Our support team will not ask you to email a full payment card number, card security code, account password, or one-time authentication code.

If a message claiming to represent Nuvralexo appears suspicious, contact service@nuvralexo.com directly before following a payment link or disclosing sensitive information.

When reporting a concern, provide a description and any relevant order reference. Hide complete card numbers, account balances, and unrelated personal information in screenshots.

No online service can guarantee protection against every security risk. We will review reported issues involving our store and take appropriate action according to the circumstances.

Website Availability and Maintenance

Some features may occasionally be unavailable because of maintenance, platform updates, hosting disruptions, software errors, or security work.

We may modify or temporarily restrict a feature where reasonably necessary to maintain the store or address an operational issue. Uninterrupted access to every page or function cannot be guaranteed.

If a checkout error leaves you uncertain whether an order or payment was completed, contact us before repeatedly attempting the transaction. We can check available records and explain the next steps.

Changes to website features do not automatically cancel completed purchases or remove our responsibilities for order fulfillment, customer support, returns, or refunds.

External Links and Integrated Services

The website may include links or integrations involving Shopify, payment providers, carriers, fulfillment partners, and other independent services.

Those services may have their own terms, privacy notices, and operating procedures. Review the relevant information when interacting directly with them.

We do not control the independent content or operations of external websites. A link does not necessarily indicate endorsement of every statement or service offered there.

Where an external provider assists with a Nuvralexo purchase, its involvement does not remove the responsibilities of Suzhou Yangguang Youpin Supply Chain Co., Ltd. toward the customer. Contact us if you need assistance with an order-related issue involving a provider.

Privacy and Your Preferences

Personal information may be collected when you browse products, complete checkout, subscribe to emails, use account features, or contact customer support.

Our Privacy Policy explains the categories of information involved, processing purposes, disclosures, retention practices, and available privacy rights.

The store uses Shopify, and information may be processed by Shopify and other providers supporting the services enabled. Those providers may operate in countries different from your country of residence.

Our Your Privacy Choices page provides further information about applicable choices concerning tracking and advertising disclosures.

Using the website or agreeing to these terms does not replace separate consent where consent is legally required.

Policies Relevant to Purchases

The following pages explain specific parts of your shopping experience:

• Terms and Conditions: Purchase arrangements and transaction responsibilities.

• Terms of Service: Store services, customer responsibilities, and order assistance.

• Payment & Security: Checkout options, payment concerns, and payment precautions.

• Shipping Policy: Order preparation, delivery estimates, charges, tracking, and shipment assistance.

• Return & Refund Policy: Return eligibility, shipping responsibilities, product issues, cancellations, and refunds.

• Privacy Policy: Personal information handling and applicable privacy rights.

• Your Privacy Choices: Options concerning certain uses and disclosures of personal information.

Read these pages together. The policy addressing a particular matter provides its detailed procedure. These Terms of Use do not introduce additional deadlines or override protections stated in those policies.

Customer Rights and Website Concerns

If an error affects your purchase or prevents access to an important service, contact us so we can investigate and explain an appropriate resolution.

Nothing in these terms excludes mandatory warranties, product safety obligations, remedies for defective or misdescribed goods, or liability that cannot lawfully be excluded.

A restriction on website access does not prevent you from contacting us about a legitimate existing purchase. You are not required to waive lawful complaints, payment disputes, or other available remedies to receive assistance.

If you wish to raise a concern, email service@nuvralexo.com with the relevant details and the outcome you are seeking. Contacting us does not prevent you from seeking assistance from your payment provider, a competent court, or a relevant regulator.

Changes to These Terms

We may revise these Terms of Use when website features, services, business practices, or applicable requirements change.

The current version will be published on this page with an updated date. Where required, we will provide additional notice of material changes.

Changes apply prospectively and do not retroactively reduce rights associated with an existing purchase. The terms applicable when an order was placed continue to govern that transaction.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Company and Website Support

For questions about website access, content, these terms, or an existing purchase, contact the company operating Nuvralexo.

Brand Name: Nuvralexo

Legal Company Name: Suzhou Yangguang Youpin Supply Chain Co., Ltd.

Business Address: Room A405, Nos. 17 and 19, Songxianzhou Lane, Jinchang Subdistrict, Gusu District, Suzhou, Jiangsu, China

Customer Support Email: service@nuvralexo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Please include your order number when your question concerns an existing purchase.